J.M. Whitney Insurance Inc., in Watertown is looking for someone who can stand out. We need a customer service manager who will be responsible for handling our customers’ insurance needs with a smooth, stressless experience while staying up to date on industry trends.

Good Communication Skills:

This person should feel confident and have experience handling personal lines clients and commercial lines clients in a professional manner across all communication methods: an old fashioned phone call, a quick email, a mailed letter and with in-person interactions.

Positivity and growth mindset:

This person will bring a positive, knowledgable approach and a sense of pride in your work.
This person will enjoy keeping themselves informed of changes and trends within the industry.

Problem Solving and Socially Aware:

This person will be in charge of manage existing accounts including but not limited to: client communication, policy changes, renewals, payments and claims.
This person will be a navigator by which our clients are leaning on to problem solve with.
This person will also be expected to follow-up on the client’s experience and takeaway after the claim was handled.

Organized and Proactive:

This person will naturally have strong organizational skills, an ability to alternate their attention to a few different accounts on the same day, manage time effectively and work independently. This person will have the ability to cross-sell existing clients and process and rate new applications for prospective clients.

•Salary + plus annual bonus pending annual review
•Paid time off (PTO) and Holidays
•Health Insurance and other potential benefits negotiable

Apply now! Please contact us at: [email protected]


Experience with active property and casualty license is preferred; however, we will will consider paying for classes and licensing.
Bachelor’s degree or equivalent experience
2+ years’ of customer service
Excellent written and verbal communication skills
Proficiency with AMS 360 Management system, Microsoft Office, Word and Excel programs